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Debbie Tzima Surface Pattern Design

Return Policy

  • HOW TO MAKE A RETURN

In case you want to return an item, please e-mail to sales@debbietzima.com which will indicate the order code or by phone at +30 210 9652216 or +30 6949 073587. Once we receive and accept your return, we will contact you to confirm the receipt of your return.

The return address is:

10 Kyprou Str.

166 75, Glyfada

Athens, Greece
T. +30 210 9652216

To the E-SHOP Sales Department

You are responsible for the return of the package and the cost of return shipping. It would be better to send the package by registered mail or courier. Debbie Tzima e-shop is not responsible for any extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations. Debbie Tzima e-shop is not responsible for any loss.

You have the right to return the products you purchased without having to tell us why you wish to return the products, within 10 days from the date you receive them. Returns are only accepted if the products you wish to return are in the same condition as you received them, along with your retail receipt or invoice. Please ensure that the returned items are clean (no deodorant, perfume or make-up stains), unworn and unwashed.

  • MANAGE RETURNS

If for any reason you are not satisfied with your purchase, the products can be returned within 10 days of the date of receipt of the order and you can choose between a change of item, a credit balance or a refund.
 

CHANGE OF PRODUCT

Products can be changed with any available size or type. If you wish to change a product purchased from Debbie Tzima e-shop of another size or color, please contact us by e-mail at sales@debbietzima.com or by calling 210-652216

STORE CREDIT

The amount of your return is credited to your Debbie Tzima e-shop account for your future purchases and it will be redeemed using your store credit code (sent to your e-mail account) during your next checkout.

REFUND

Refunds are made immediately when returning items are received and checked (1-3 business days). Refunds are only made on your original credit card, PayPal account, or bank account used to pay the order. Processing time varies depending on the bank and type of credit card.