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Debbie Tzima Surface Pattern Design

Terms & Conditions

INTRODUCTION

Debbie Tzima Online Shop is an electronic store displaying and selling online the products of Debbie Tzima designer brand, a company based in Greece.  Before visiting our e-shop and browsing around our website, we would like you to consult the following terms and conditions applicable to those making use of Debbie Tzima e-shop, our electronic store available at www.debbietzima.com. Please read through these Terms and Conditions, Privacy Policy and Cookie Policy prior to using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Policies.

OUR DETAILS

Sale of items through this website is carried out under the DEBBIE TZIMA DESIGN AE, a Greek company with registered office at 10 Kyprou Str., 16675 Athens, Greece, with VAT No. 063829153. You may contact our customer service department by calling +30 210 96 52 216 or by sending an email to sales@debbietzima.com.

PRODUCTS

The Company guarantees the quality, completeness and validity of the information provided on its website, as well as the material characteristics of the products. We have made every effort to display as accurately as possible the colors of the products that appear on www.debbietzima.com. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

DEBBIE TZIMA E-SHOP offers products for sale that are in stock and available for dispatch from our head offices. From time to time, there may be information shown that contains inaccuracies related to product availability. In case of products’ unavailability, we guarantee the timely update of the customer.

MODIFY OR CANCEL YOUR ORDER

In case you want to modify or cancel the item/items ordered before you receive the shipping confirmation e-mail, contact us at: sales@debbietzima.com. After the shipping of your order, we cannot make any changes to your order.  If the order has been shipped and you no longer want it, please return your order. Please see our return policy for more details.

PRIVACY POLICY

The Debbie Tzima e-shop is fully aware of the significance entailed in the Protection of your Personal Data and of your electronic transactions.  For this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest. All information pertinent to our personal details and transactions are secure and confidential.  The Debbie Tzima e-shop succeeds in this task by means of the following methods:

  • CUSTOMER IDENTIFICATION
  • There are two codes we use in identifying you when you log in: Your Entry Code (e-mail or username); and your Confidential Access Code (password).  Every time you log in to our website or e-store, these two pieces of data keep your personal details safe and secure. You can change your Password as often as you like.  You and only you have access to your personal details by means of these two codes and you are therefore responsible for keeping them confidential as well as inaccessible by third parties. In the event that your password is lost or third parties become privy to it you must notify us immediately as our Debbie Tzima e-shop cannot be held responsible for the use of your password by an unauthorized party.  For reasons of security, we recommend that you change your password at regular intervals and avoid using as passwords easily traceable phrases or sequences (e.g., your date of birth).

  • CONFIDENTIALITY SAFEQUARDS DURING PERSONAL DATA TRANFER
  • To safeguard confidentiality during data transfer, we employ the SSL-4096bit encryption protocol.

  • FIREWALL
  • Access to www.debbietzima.com servers is protected by a firewall, something which, on the one hand, allows access to our online store by our customers/users while, on the other, bars access to the servers and databases where our company’s confidential data and information are stored.

  • TRANSACTION CONFIDENTIALITY
  • Confidentiality of your transactions is a given. The same key principles governing ordinary commercial transactions are in strength for e-commerce as well.  All personal information communicated by the Debbie Tzima e-shop members/users remains confidential as our electronic store has taken all measures to ensure that such information is used only within the framework of the services our online store provides.  Some of these measures are:

    Only authorized company personnel has access to the details of customer transactions and only when such access is deemed necessary, for example, when processing customer applications.

    Debbie Tzima e-shop does not share or reveal customer personal details and transactions unless it is expressly authorized in writing by you or by court order or by a decision issued by some other public authority.

    Under no circumstances will the Debbie Tzima e-shop reveal, share, or publicize your personal details and information that you entrust it with.  Personal details and information that you place at our disposal during your member registration are used exclusively for the purposes of your transactions.  All of the personal and confidential information that you share with us is encrypted and stored safely and securely.

    PAYMENTS SECURITY

    All payments made using credit cards are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryprion protocol encryption with 128-bit(Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

    COOKIES POLICY

    Our business keeps a strict policy to protect the privacy of visitors to the site.

    What are Cookies?

    Cookies are small files with information that a web page (specifically a web server) stores on a user’s computer so that whenever the user connects to the web page, the web page retrieves that information and offers the user Related services. A typical example of such information is the user’s preferences on a website, as they are stated by the user’s choices on the site (eg selecting specific “buttons”, searches, advertisements, etc.).

    Information about Cookies

    We use cookies on our site in order to manage sessions, to provide personalized websites, and to customize advertising and other content so as reflects your particular needs and interests. Also cookies can be used to compile anonymous, cumulative statistics that allow us to understand how the public is using our website and that helps us to improve its structure and content. We can not verify your personal identity from this information. You can modify browser settings to discard some or all cookies. You should be aware that some features are available only through cookies and if you choose to disable cookies, these features may not be available.

    Consent to Accept Cookies

    Once you enter the main page of our website you are aware of a note about the use of cookies, which is in a visible position and indicates the current policy of use. In case you decide to browse pages of our website and if you have properly configured your web browser, you are free to give your explicit and specific consent to this use. Otherwise, you are required to refrain from browsing our site or to disable the use of cookies in your browser settings.

    How can you disable cookies?

    In case you wish to enable or disable the use of cookies from your browser settings depending on the browser visit the respective web pages to learn about the necessary actions.

    NEWSLETTER TERMS AND CONDITIONS

  • SUBSCRIPTION TERMS AND CONDITIONS
  • You can subscribe to DEBBIE TZIMA news sharing your email address. The subscription is not mandatory. The aim of our newsletter service is to keep our customers updated about exclusive offers and our latest fashion news. After signing up, you will receive a confirmation email at the address you supplied. We are confident that you will love receiving DEBBIE TZIMA news however, you may cancel your subscription at any time by notifying Customer Service. Please email us at sales@debbietzima.com.

  • PRIVACY
  • You agree that your e-mail account you provide with your subscription will be collected and stored by the Debbbie Tzima designer brand and used for the purposes of distributing the newsletter to you and to send you information relating to the Debbbie Tzima events, news and information. We will not communicate, spread, publish or otherwise give away your address. We will protect your personal information in accordance with the website’s Privacy Policy. Please see our privacy policy for more details.

    PERSONAL DATA PROTECTION POLICY

    Valid From: 25 May 2018

    This policy on Personal Data processing/protection (hereinafter “Policy”) informs about the collection, storage, processing and use of your Personal Data. The collection, use, and disclosure of your information is based on your consent and the provisions of General Data Protection Rule 679/2016 (hereinafter “GDPR”). Moreover it explains how we shield your information and data, ensuring reliability and confidentiality.

  •  Our Company
  • Our company “DEBBIE TZIMA DESIGN AE” is committed and holds as its highest priority the protection of your Personal Data. We fully comprehend the importance of your Personal Data and we make every effort to carefully store and process the information you share with us.
    This Policy describes all Personal Data, that our company collects for you, how we use and protect them, as well as all options you have about the way we use them. The Data Controller of Personal Data of the users / visitors of our website is our Company.

    We acknowledge that protection of Personal Data is a constant responsibility and therefore we will update and amend this Policy from time to time. You are kindly requested to visit our website https: // www.debbietzima.com/ from time to time to make sure you are aware and satisfied with any amendments. In case of doubt regarding the terms of this Policy, you may contact us by e-mail at sales@debbietzima.com.

  •  What is Personal Data?
  • “Personal Data” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

  • What is Personal Data Processing?
  • “Personal Data Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

  • Data we collect
  • 4.1.   Full Name. We collect names (name, surname) for the proper execution of all orders either from our branch network or from our website sales@debbietzima.com
    4.2.    Postal address. We collect postal address of our customers for purposes of delivery and completion of relative orders.
    4.3.    E-mail Address. We collect e-mail address of our customers for confirmation of relative orders and for purposes of promotion of our products.

    4.4.    Other Contact Information. We collect other contact information, such as our customer’s or our customers’ contact officers telephone number, in order to provide our services better and faster.
    4.5.    Billing Details. We collect the details of our customers that are necessary for the pricing of our services, such as Vat Number, Tax Office etc.

  • How do we collect your Personal Data?
  • We collect your Personal Data:

  • when you express your interest in our services
  • when you make purchases from our e-shop or from our stores
    • when we provide our services
  • when you visit our website or when you subscribe to our newsletter.
  • We do not make your Personal Data available to anyone and we only share them with third parties that facilitate our services to you.

  •  How do we process your Personal Data?
  • We only process your Personal Data as following:

    6.1. For the proper execution of your order.

    6.2. For the pricing of your order.

    6.3. For promotion purposes such as participation in competitions or emails that we send from time to time only to those who have been subscribed to our newsletter.

    In our Newsletter List we may add also those who give us their email address during our communication and express their wish to receive our newsletters / latest updates. Provided that you have given us your consent, you may receive advertising messages from us always with relevant content with the purpose of our website and according to your interests. In case you no longer wish to receive relevant promotional messages, you can either follow the deletion link contained in each email we send you or alternatively contact us at sales@debbietzima.com

  • Legal Basis of processing your Personal Data by our Company
  • 7.1.    The processing of your Personal Data for the sale of our products and services is essential for the overall management of your order by our company and its partners. This process includes the detection of online fraud and fraud related to modern payment instruments, the prevention and management of non-payment incidents and the maintenance of our rights in relation to our commercial activity.

    7.2.   The processing of your Personal Data for marketing and / or promotional / profiling purposes is based solely on your consent.

    7.3.    In some cases the processing of your Personal Data is essential for the purposes of our legitimate interests or for the purposes of our compliance with national and / or European laws.

  •  How long do we keep your Personal Data?
  • 8.1.    For the purpose of proper execution of your order, we will keep your Personal Data for a reasonable period of time from the completion of the order and for the fullest satisfaction of your requests in relation to the order.

    8.2.   For marketing / promotional purposes, we will maintain your Personal Data throughout our contractual relationship, unless you expressly state in the meantime that you no longer wish to receive updates for these purposes.

  •  Guarantees for protection of your Personal Data
  • When you provide us with your Personal Data, we take all necessary steps to ensure that they are maintained secure. In order to protect your Personal Data, we take physical, technical and organizational protection measures. We update and control our security technology on a constant basis. We strictly limit access to your Personal Data only to our employees and network stores, who need to know this Data in order to provide our services to you. In addition we instruct our employees about the importance of confidentiality and of maintaining privacy and security of your Personal Data.

  •  When and how do we share your Personal Data?
  • In the context of our services, we may use third-party providers who provide services on our behalf. Thus, we may need to share your Personal Data with them only after we have informed you and we have received your explicit consent for this purpose. In any case, we only share with them only your Personal Data that is necessary for them to provide the services we ask for and we demand from them to protect your Personal Data and not to use it for other purposes.

  • Your Rights
  • You have the following Rights:

    11.1 Right of Transparent information, communication and modalities for the exercise of your Rights(§12 GDPR), i.e. the right to be informed about the way your Personal Data is used by our Company (as stipulated in detail in this Policy).

    11.2. Right of information and access to your Personal Data (§13,14 GDPR). This right is dependent on whether your Personal Data has been collected by you or not.

    11.3. Right of access (§15 GDPR) to your Personal Data we have collected.

    11.4. Right of rectification (§16 GDPR) of your Personal Data we have collected.

    11.5. Right of erasure (‘right to be forgotten’) (§17 GDPR) of your Personal Data we have collected.

    11.6. Right of restriction of processing your Personal Data we have collected (§18 GDPR).

    11.7. Right to be notified regarding rectification or erasure of your Personal Data or restriction of processing of them (§19 GDPR).

    11.8. Right of data portability (§20 GDPR), i.e. your right to receive your Personal Data and transmit them to another Data Controller.

    11.9. Right to object (§21 GDPR) to the processing of your Personal Data by us.

    11.10. Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. (§22 GDPR).

    11.11. Right to withdraw your consent to us to process your Personal Data at any time (§7 GDPR). The lawfulness of processing your Personal Data is not affected by the withdrawal of your consent until the time you requested it.

    11.12. Right to lodge a complaint with the Greek Personal Data Protection Authority (mailing address: 1-3 Kifissias Ave., Postal Code 115 23, Athens, Tel.: 210 6475600, email: contact@dpa.gr), if you believe that processing of your Personal Data by us is in violation of the applicable National and European legal and regulatory framework on Personal Data protection.

  •  Transfers of Personal Data to third countries or international organisations
  • The Personal Data we collect from you is not transmitted or processed outside the European Union. If this happens, you will be informed accordingly by updating this Policy.

  • How can you contact us?
  • You may contact us for any question about the processing of your Personal Data or the use of cookies by us or to exercise your rights by using our online contact form or by sending an email to sales@debbietzima.com.

    We will reply to your Requests without any charge and delay, and in any case within (1) one month after we receive your request. However, if your request is complex or there are a large number of your requests, we will notify you within one month if we need to take another two (2) months extension, within which we will reply.

    If your Requests are manifestly unfounded or exaggerated, in particular if they are repetitive, we may choose to charge you a reasonable fee in order to cover the administrative costs incurred in providing information or taking the action requested or refuse to take any further action with a Request.

  • Applicable law to the processing of your Data by us
  • The applicable law is Greek law as shaped by the General Data Protection Regulation (Regulation (EU) 2016/679), and the applicable national and European legislative and regulatory framework on Personal Data protection.

    The Courts of Athens have jurisdiction over disputes arising in connection with your Personal Data.

  • Amendments and Updates
  • This Policy was last updated on 24/05/2018. We update this Policy whenever necessary. In case of major changes in the Policy or in the way we use your Personal Data, we will post an updated version of this Policy on our website and inform you by any appropriate means.  We encourage you to refer regularly to this Policy to find out how your Data are protected.